Customer Terms & Conditions

Our Customer Terms & Conditions explain the agreement between you, the Customer, and 2H2C Ltd when you ask us to supply and install products or carry out services at your property.

They cover important matters including:

• your quotation and order specification
• final measurements and bespoke products
• changes, cancellation and postponement
• payment arrangements
• existing structures and unforeseen work
• installation dates, weather and delays
• preparing and protecting your property
• removal of existing materials
• glass and glazing
• Building Control and other trades
• aftercare, guarantees and call-outs
• project photographs and privacy

Please use the link below to view or download our complete Customer Terms & Conditions.

VIEW OR DOWNLOAD CUSTOMER TERMS & CONDITIONS – AUGUST 2026

The version applicable to your project will also be supplied with your quotation or order documentation before you confirm your order, allowing you to retain a copy for your records.

Your accepted quotation, approved Order Specification, Customer Terms & Conditions and any subsequently agreed written changes together form the agreement between you and 2H2C Ltd.

Nothing within our Customer Terms & Conditions affects your statutory consumer rights.

Last updated: 22 August 2026